Refund Policy

At PristinePulse, we are committed to providing professional and thorough cleaning with customer satisfaction as our top priority. If you are not fully satisfied with our service, please review our refund policy below:

Service Cancellations:

• Cancellations made at least 3 days before the scheduled cleaning are eligible for a full refund.
• Cancellations made 1–2 days before the scheduled appointment are eligible for a 50% refund.
• Same-day cancellations or missed appointments are non-refundable, as time and resources will have already been allocated.

Dissatisfaction with Cleaning:

If you are not satisfied with the quality of the cleaning, please notify us within 24 hours of service completion. We will assess the concern and may offer a free re-clean, partial refund, or credit toward a future service, depending on the issue.

Access Issues:

If our cleaners are unable to access your property due to incorrect instructions, locked doors, or the absence of the client (when required), the appointment will be considered a no-show and is non-refundable.

Recurring Service Plans:

If you are on a recurring cleaning plan (weekly, bi-weekly, etc.), you must cancel at least 3 days in advance to avoid being charged for the upcoming visit.

Special Requests or Add-On Services:

Payments for deep cleaning or special add-ons are non-refundable once the service has been performed. Please ensure your requests are clear at the time of booking.

We are here to make your space shine and your experience stress-free. If you have any questions or concerns, please don’t hesitate to contact our support team.

Thank you for choosing PristinePulse!